SHIPPING & DELIVERY
For purchases below RM300 in a single receipt, a flat shipping fee of RM10.00 applies (West Malaysia & East Malaysia).
-
Enjoy Free Delivery for purchases of RM300 and above in a single receipt (West Malaysia & East Malaysia).
Currently, we only deliver within Peninsular Malaysia, Sabah, Sarawak, and Labuan.
Courier Partners & Estimated Delivery Time
| PLACES | COURIER SERVICE AGENT | DELIVERY DAYS |
|---|---|---|
| Peninsular Malaysia | GDex | 5 working days |
| Sabah & Sarawak, Labuan | GDex | 7 working days |
DELIVERY CUT OFF TIME
Orders are processed and shipped during business days and hours only:
-
Monday to Friday: 9:00 AM – 5:00 PM
-
Excludes weekends and public holidays
Orders placed after business hours or on non-working days will be processed on the next working day.
RE-DELIVERY POLICY
If delivery is attempted and unsuccessful due to recipient unavailability, a notification card will be left for re-delivery arrangement. After three (3) failed delivery attempts, the parcel will be returned to our warehouse.
Re-delivery can be arranged, but the customer will bear the postage cost as outlined above (RM10.00 per re-delivery).
DURING PROMOTION PERIODS
Please note that during peak or promotional periods, there may be delays in processing and delivery due to high order volumes. We appreciate your patience and understanding during these times.
EXCHANGE/RETURN POLICY
We are committed to delivering products of the highest quality.
Returns or exchanges are only accepted under the following conditions:
-
Items are damaged or faulty upon receipt
-
Incorrect items were delivered
Terms for Exchange:
-
Notify Customer Service within 24 hours of receiving the goods.
-
Exchanges are only accepted for items of equal or higher value. For higher value exchanges, customers must pay the price difference via bank transfer to:
Myeppo Digital Sdn Bhd
Maybank Account No.: 514161164605
(Please provide proof of payment before the replacement item is shipped.)
Important Notes:
-
Contact Customer Service before sending back any items. Uninformed returns will not be processed.
-
Items purchased during sales or promotions are not eligible for return or exchange.
-
Customers are responsible for the return postage. A maximum of RM5.00 will be refunded for return shipping costs.
-
A valid tracking number must be provided for all returned items.
-
Please allow up to 14 working days for the return/refund process to be completed.
-
Refunds are based on the final amount paid by the customer. Vouchers or discounts used in the original purchase cannot be converted to cash.
Customer Service
For assistance or inquiries regarding shipping:
Contact us at:
Tel: 03-7681 2288
Email: ecom@guinot.com.my
Our customer service team is available during working hours, Monday to Friday.
